TERMS & CONDITIONS

Last updated on 5 December 2011

By using or reading any pages on www.mcdelivery.com.sg, www.mcdonalds.com.sg (collectively, "Sites"), you agree to the terms and conditions contained therein, namely, the Web Order Terms, Website Terms and Privacy Policy (collectively, "Terms & Conditions"). If you do not agree, you should not use the Sites.

Web Order Terms

 

  • A $3.50 surcharge applies for every order via mcdelivery.com.sg or through our McDelivery™ iPhone app and $4.00 via tel: 6777 3777.
  • Islandwide delivery with minimum order of $10.00 per order, with the following exceptions:
    Minimum order of $22.00 applies for Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa), Marina Bay Sands/ Seletar Area. Our Site will prompt you or our hotline personnel will inform you if our system determines that you fall within the above areas.
  • Curry, BBQ or Sweet & Sour Sauce (your choice of sauce) would only be provided to you free of charge for the following:
    20 pc Chicken McNuggets™ *4 sauce units *plus 1 free sauce unit
    9 pc Chicken McNuggets™ *2 sauce units
    6 pc Chicken McNuggets™ *1 sauce unit
    4 pc Chicken McNuggets™ 1 free sauce unit (only on request)
    Extra Value Meal™ without Chicken McNuggets™ 1 free sauce unit (only on request)
    A charge of $0.30 per sauce unit is payable by you for any additional sauce unit requested by you.
  • Special order requests (e.g. without sauce, additional vegetables, no ice etc.) are not available via web ordering and iPhone app. Customers with special orders are advised to call our McDelivery™ hotline at tel: 6777 3777. Please note that a $4.00 surcharge applies for orders through the hotline.
  • In order for us to maintain high standards of quality and hygiene, there are periods of equipment maintenance during which certain food items will not be available - McCafe Cappuccino, Latte and Iced Latte are not available from 2.45am to 4.00am; McFlurry™ and Sundae are not available from 1.45am to 6.00am; Pies are not available during Breakfast hours. For quality reasons, we do not deliver Vanilla Cones.
  • Breakfast orders are taken until 10.45am except for weekends and public holidays where such orders are taken until 11.45 am.
  • Lunch/Dinner/Supper orders are taken until 3.45am.
  • Prices of meals may vary with your choice of drink. The price of your meal will be reflected on your order form prior to confirmation.
  • To facilitate order processing, condiments are assigned based on a standard allocation. For any requests for any non-standard condiments, please order via the McDelivery hotline.
  • Every Happy Meal™ comes with a pre-assigned toy, based on availability.
  • The payment choices are either cash or credit card (VISA/MasterCard) for orders via the Site or via our call centre. We are currently unable to accept payment by debit cards. For orders via the iPhone app, only cash payment will be accepted.
  • Payment via credit card shall be made at the point of order. Cash payment shall be made at point of delivery of food. We are unable to provide a refund, change or cancellation once an order has been confirmed or payment has been made.
  • Although we will try our best to deliver your food orders within the indicated timeframe, to help ensure the safety of our McDelivery™ riders, delivery times may be affected due to bad weather and/or traffic conditions.
  • McDelivery™ service is subject to availability. We reserve the right to reject any order.
  • Access to the McDelivery™ Site or hotline may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our McDonald's reasonable control. McDonalds disclaims all liability for any malfunction, suspension or interruption of the Site or hotline, including inaccessibility due to network problems.
  • The Web Order Terms, and any disputes arising from the Web Order Terms, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to these Web Order Terms shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of these Web Order Terms.
  • We may vary the Web Order Terms from time to time and any use or continued use of the Site shall be deemed acceptance of these Web Order Terms. These Web Order Terms, together with the Website Terms, the Privacy Policy and any other policies which you may consent to, constitute the entire agreement between McDonalds and you with respect to your use of the Site.

 


Website Terms

RESTRICTIONS ON USE

Material from www.mcdonalds.com.sg, www.mcdelivery.com.sg and any other World Wide Web site owned, operated, licensed, or controlled by McDonald's Corporation or any of its related, affiliated, or subsidiary companies (together, "McDonald's") may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of McDonald's EXCEPT: you may download one copy of the material on one computer for your personal, non-commercial and home use only, provided you do not delete or change any copyright, trademark, or other proprietary notices. Modification or use of any materials on the Site for any other purpose may violate McDonald's intellectual property rights. The material on this Site is provided for lawful purposes only. If you download software from our site, the software, including all files, images, contained in or generated by the software, and accompanying data (together, the "Software") are deemed to be licensed to you by McDonald's. No rights and interests in any such material or intellectual property rights shall be transferred to you, but shall remain with McDonald's. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a human perceivable form, except to the extent permitted by law.

RESTRICTION OF LIABILITY

McDonald's will not be liable for any costs, damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. McDonald's will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence or where McDonald's (or an authorized McDonald representative) has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. McDonald's total liability to you for all losses (including loss of profits or loss of opportunity), damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount you paid to access this site (if any).

SUBMISSIONS

All remarks, suggestions, ideas, graphics, or other information communicated to McDonald's through this site (together, the "Submission") will forever be the property of McDonald's. McDonald's will not be required to treat any Submission as confidential, and will not be liable for any ideas for its business (including without limitation, product, or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future McDonald's operations. Without limitation, McDonald's will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Except as noted below in this paragraph, McDonald's will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission. Personally identifiable information that may be received at this site is provided voluntarily by a visitor to this site. This information is for internal purposes only and is not sold or otherwise transferred to third parties of McDonald's or to other entities who are not involved in the operation of this site. Therefore, the above right to use Submissions is subject to this limited use of this information and excludes non-retained information. You acknowledge that you are responsible for whatever material you submit, and you, not McDonald's shall have full responsibility for the message, including its legality, reliability, appropriateness, originality, and all relevant intellectual property rights residing therein.

JURISDICTION

Except as described otherwise, all materials on the Site are made available only to provide information about McDonald's. McDonald's controls and operates this Site from its headquarters in Oak Brook Illinois, United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations you are responsible for compliance with applicable local laws. Some software from this site may be subject to export control laws applicable (including the United States and Singapore) and the software may not be downloaded or otherwise exported or reexported except in accordance with all applicable laws. : (a) into (or to a national or resident of) any country to which the U.S. has placed an embargo, including without limitation, Cuba, Iran, Iraq, Libya, North Korea, Syria, or Yugoslavia; (b) to everyone on the US Treasury Department's Specially Designated Nationals list, or (c) the US Commerce Department's Table of Denial Orders. If you download or use the Software, you represent and warrant that you are not located in, or under the control of, or a national or any such country or on any such list.

DISCLAIMER

The material in this site could include technical inaccuracies or typographical errors. McDonald's may make changes or improvements at any time. THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. MCDONALD'S DISCLAIMS ALL WARRANTIES AND CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. MCDONALD'S DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MCDONALD'S DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT MCDONALD'S) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR CONDITIONS.

TERMINATION

McDonald's or you may terminate this agreement at any time. Upon termination of the agreement by you, you are required to destroy: (a) all materials obtained from all McDonald's sites, (b) all related documentation and all copies and installations (together, the "Materials"); and (c) you shall cease all access and use of the Site. McDonald's may terminate this agreement immediately without notice if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.

MISCELLANEOUS

These Website Terms will be governed and be interpreted pursuant to the laws of Singapore, notwithstanding any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of these Terms. If any part of these Website Terms are unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this Site. McDonald's can revise these Terms and Conditions at any time by updating this posting. McDonald's products and services are available in many parts of the world. However, the McDonald's Site may describe products and services that are not available worldwide. This Site may be linked to other sites which are not maintained by McDonald's. McDonald's is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by McDonald's of the sites. These Website Terms, together with the Privacy Policy and any other policies which you may consent to, constitute the entire agreement between McDonalds and you with respect to your use of the Site.

TRADEMARK INFORMATION

Without prejudice to any other intellectual property rights which McDonald's Corporation and/or its affiliates may own, the following trademarks used herein are owned by the McDonald's Corporation and/or its affiliates: 1-800-MC1-STCK, Always Quality. Always Fun., America's Favorite Fries, Arch Deluxe, Aroma Caf?, Automac, Big Mac, Big N' Tasty, Big Xtra!, Birdie, the Early Bird and Design, Black History Makers of tomorrow, Bolshoi Mac, Boston Market, Cajita Feliz, Changing The Face of The World, Chicken McGrill, Chicken McNuggets, Chicken Selects, Chipolte Mexican Grill, Cuarto De Libra, Did Somebody Say , Donatos Pizza, emac digital, Egg McMuffin, Extra Value Meal, Filet-O-Fish, French Fry Box Design, Fruit Buzz, Gep Op Mac, Golden Arches, Golden Arches Logo, Good Jobs For Good People, Good Times. Great Taste., Gospelfest, Great Breaks, Grimace and Design, Groenteburger, HACER, Hamburglar and Design, Hamburger University, Happy Meal, Happy Meal Box Design, Have You Had Your Break Today?, Healthy Growing Up, Helping Hands Logo, Hey, i'm lovin' it, It Could Happen!, "it's what i eat and what i do", Iam Hungry and Design, Immunize for Healthy Lives, Kiwiburger, Lifting Kids To A Better Tomorrow, Mac Attack, Mac Jr., Mac Tonight and Design, McDonald's Racing Team Design, Made For You, McBaby, McBacon, McBurger, McBus, McCafe, McChicken, McDia Feliz, MCDirect Shares, McDonaldland, McDonald's , McDonald's All American High School Basketball Game, McDonald's All American High School Jazz Bank, McDonald's All Star Racing Team, McDonald's Building Design, McDonald's Earth Effort, McDonald's Earth Effort Logo, McDonald's Express, McDonald's Express Logo, McDonald's Is Your Kind of Place, McDonald's Means Opportunity, McDouble, McDrive, McExpress, McFamily, McFlurry, McFranchise, McGriddles, McGrilled Chicken, McHappy Day, McHero, McJobs, McKids, McKids Logo, McKroket, McMaco, McMemories, McMenu, McMusic, McNifica, McNuggets, McNuggets Kip, McOz, McPlane, McPollo, McPrep, McRecycle USA, McRib, McRoyal, McScholar, McScholar of the Year, McSwing, McWorld, Mighty Kids Meal, Mighty Wings, Millennium Dreamers, Morning Mac, Quarter Pounder, RMCC, RMHC, Ronald McDonald and Design, Ronald McDonald House, Ronald McDonald House Charities, Ronald McDonald House Charities Logo, Ronald McDonald House Logo, Ronald Scholars, Sausage McGriddles, Sausage McMuffin, Single Arch Logo, Speedee Logo, Super Size, Teriyaki McBurger, The House That Love Built, The House That Love Built Design, twoallbeefpattiesspecialsaucelettucecheesepicklesoniononasesameseedbun, Vegi Mac, We Love to See You Smile, What's On Your Place, When the U.S. Wins You Win, World Children's Day, World Children's Day Logo, World Famous Fries, You Deserve a Break Today, McDWireless.

All other trademarks are the property of the respective trademark owners.


PRIVACY POLICY

Thank you for visiting us online at www.mcdonalds.com.sg or www.mcdelivery.com.sg (the “McDonald’s Sites”). At McDonald's, we strive to do everything we can to respect the trust customers have in our brand and our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumer privacy on the Internet, especially for children.

MCDONALD'S INTERNET PRIVACY POLICY

McDonald's Restaurants Pte Ltd ("McDonald's") is pleased to provide information to all of its customers about its online privacy policy. Please be assured that McDonald's uses its best efforts to protect the privacy of visitors to this Site. Be first. As a McDonald's Preferred Subscriber, you'll hear about new promotional offers and other cool stuff way before anyone else.

TYPES OF INFORMATION WE COLLECT AND HOW IT IS USED

McDonald's only gathers personal information, such as, first and last names, addresses and email addresses, when voluntarily submitted by you. For example, personal information may be collected from you in order to get your feedback on our web sites and our products or to enter you in one of our contests or sweepstakes. If you do not agree or consent to the submission of such information, you will not be allowed to participate in our contests, sweepstakes or use any functions on our websites which require such personal information to be submitted.

SHARING OF PERSONAL INFORMATION

McDonald's may share personal information within the McDonald's Family. The McDonald's Family includes McDonald's Corporation, our franchisees, our subsidiaries and our affiliates. Of course, any use of this information by the McDonald's Family will comply with this policy. Occasionally, with your permission, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not elect to receive such materials, we will not send them to you.

Companies may be engaged by McDonald's to perform a variety of functions, such as, fulfilling orders, assisting with promotions, providing technical services for our Sites, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

McDonald's does not sell, transfer or disclose personal information to third parties outside the McDonald's Family. However, with your permission, we will, on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from McDonald's business partners. If you elect to receive such materials, McDonald's will not share your personal information with such partners but rather will send a mailing or email on behalf of the partners.

McDonald's reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the Sites, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

OUR PRIVACY POLICY REGARDING CHILDREN

McDonald's is very sensitive to privacy issues. We are proud of our longtime commitment to our customers. We are especially careful in any communications with one of our most treasured customers - children.

On our Sites, we offer many features, like games and coloring books, which do not require a child to provide any personal information. We collect only limited personal information from children 12 and under (like their email addresses) to respond to their online requests. For example, we may collect a child's email address in order to send the child a screen saver, but we promptly delete the email address from our system. Or, we may collect a child's email address in order to enter the child in a lucky draw or sweepstakes. We may also ask a child to provide an email address of a parent so we can notify the parent or seek consent. We will not collect more detailed information from a child 12 and younger, such as a postal address or a telephone number, without the consent of a parent or guardian. McDonald's will not condition a child's participation in any online activity on the child's disclosure of more personal information than is reasonably necessary to participate in that activity.

Personal information collected from children is used solely by McDonald's or other entities that provide technical, fulfillment or other services to McDonald's. For example, such entities may provide services, such as, improving our Sites, fulfilling requests or administering lucky draws or sweepstakes. This personal information is not sold or transferred to third parties.

We urge parents to regularly monitor and supervise their children's on-line activities.

ACCESS

You are in control of any personal information you provide to us on-line. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us at the email or postal address listed below.

In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please submit this information request form.

In order to review any personal information we have about your child or to ask us to delete that information or to stop further use of the information, please submit this information request form.

COOKIES

"Cookies" are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies allow the web site to remember important information that will make your use of the Sites more convenient. Like most web sites, McDonald's uses cookies for a variety of purposes in order to improve your on-line experience. For example, we track the total number of visitors to our Sites on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the Sites, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and lucky draws or sweepstakes and to help customize your McDonald's web experience. We may associate personal information with a cookie file in those instances.

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of the Sites.

LINKS TO OTHER SITES

All McDonald's web sites operated by McDonald's Restaurants Pte Ltd in Singapore will adhere to this privacy policy. The policies of McDonald's sites operated by other McDonald's entities may vary, however, because of local customs, practices or laws or due to circumstances unique to that site. In all cases, however, sites operated by McDonald's Restaurants Pte Ltd in Singapore will honour the commitments to our customers set forth in this policy regarding the collection and use of personal information.

OTHER MCDONALD'S WEB SITES

All McDonald's web sites operated by McDonald's Restaurants Pte Ltd in Singapore will adhere to this privacy policy. The policies of McDonald's sites operated by other McDonald's entities may vary, however, because of local customs, practices or laws or due to circumstances unique to that site. In all cases, however, sites operated by McDonald's Restaurants Pte Ltd in Singapore will honour the commitments to our customers set forth in this policy regarding the collection and use of personal information.

CHANGES TO OUR PRIVACY POLICY

This privacy policy is effective as of 26 Sep 2012. From time to time, it may be necessary for McDonald's to change this privacy policy. If we change our policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our privacy policy. Your continued use of the Sites will be deemed acceptance of the privacy policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

HOW TO CONTACT US

If you have any questions about our McDonald's Internet Privacy Policy, please contact us at:

Mcdonald's Restaurants Pte Ltd
Communications Department
11 King Albert Park
Singapore 598292